Customer service representative - call centre
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
Work setting
- Private sector
- Telecommunications company
Tasks
- Act as spokesperson for an organization
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Explain the type and cost of services offered
- Receive payments
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
Computer and technology knowledge
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- MS Office
Security and safety
- Criminal record check
Screening questions
- Are you authorized to work in Canada?
- Are you willing to relocate for this position?
- Do you have experience working in this field?
Employment terms options
- Evening
Employment terms options
- Morning
- Day
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- As per collective agreement
- Pension plan
Other benefits
- Wellness program
- Work Term: Permanent
- Work Language: English
- Hours: 37.5 hours per week
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